Campus Blog: Welcome Alpine Pilot Testers

We're in the finishing stages of releasing a new AAU course, and we'd like to welcome all the Alpine Access staff who are participating in a two-week pilot of the course that began today. Our new Capability and Commitment course was designed to help Alpine Access applicants make an informed decision and commitment to become an Alpine Access Customer Care Professional (CCP). Featuring a wide range of learning resources including over one-hour of video interviews with Alpine CCPs, Coaches, Team Leads, Account Managers, and other staff, the Capability and Commitment course enables applicants to:

• get a more thorough understanding of Alpine Access and the customer service world;
• receive a realistic job preview of what it takes to be a successful Alpine Access CCP; and
• perform a series of exercises to help assess whether they wish to continue on to become an Alpine Access CCP.

We're using this 2-week pilot to let our Alpine community review the course and provide feedback so that we can catch any errors and improve the offering prior to implementing the course as part of our recruiting process (with many thanks to Don Norman for teaching us the value of usability testing!). Just like our AAU students, pilot testers are using the course's page discussions to carry on conversations with their fellow "students." We hope to see a lively and spirited set of discussions sprout up over the coming days.

So to all our pilot testers, have fun, and thanks for helping us make AAU the best source for customer care training. And for the everyone else, we hope to see you soon as our first AAU Capability and Commitment course graduates!