TRAIN AND RETAIN
Labor costs are one of the biggest expenses for a company. High staff attrition rates translate into huge losses, not only in training costs, but also lost revenues. In fact, a customer experience impact report reveals that 71% of customers attributed poor customer experience to inadequate staff training.
Alpine Access University dramatically reduces employee attrition rates. We create an environment of support, and provide opportunities to help students learn in ways that work best for them. We create communities of learning to support different learning styles and make every learner feel successful and motivated. And because we’re a full-service, end-to-end provider of customer care, the training never ends. We provide self-directed refresher courses and give our employees opportunities to grow both professionally and personally. As a result, you can expect about 50% lower attrition than traditional solutions, more satisfied customers and increased revenue.
Because adults learn by doing, not by watching, hands-on training begins the first day. In fact, our system of blended synchronous and asynchronous training and nesting typically results in 20% shorter training time, a direct savings to your bottom-line.
Alpine Access University doesn't offer the same old training courses dressed up as new computer-based training, so it should come as no surprise we don't use yesterday's training platform to deliver tomorrow's learning. Instead, we used the latest in adult learning theory and web technologies to build a proprietary community learning platform perfectly aligned to AAU's learning goals. AAU's HomeRoom™ is a new breed of community-based enterprise software that merges training, knowledge management, and community into a single platform. It is based on three premises:
Community Improves Learning
Lecture – whether by an actual person in a classroom or by a series of slides in an online course – is an ineffective way to train. Learners gain the most from training if they solve real problems in a community-based context of other learners and teachers.
Community Improves Knowledge Management
Learning does not end at the end of formal training. Employees continue to learn as they work, and the most important information is often the tacit knowledge not formally documented anywhere. Most tacit knowledge is already informally present in a community, passed from employee to employee. The challenge is capturing it.
Community Enhances Workplace Satisfaction
People generally like interacting with other people, and the workplace is no exception. Various social networking sites demonstrate that people can form communities online. In a work-at-home environment, replicating the water-cooler effect is not just beneficial, it is critical.
Online training and education programs powered by Alpine Access University succeed because they help you reach more employees at lower cost with higher learning retention and job performance.
Alpine Access University (AAU) has the most advanced learning and training platform on the market and a dedicated service team that understands the unique concerns and needs of business training departments. Our end-to-end solution includes all of the key components for program success:
- Course Design and Development
- Course Hosting and Support
- Reporting and Student Services
Course Design and Development Services
We offer you two options for online course development:
- Collaborative development with AAU instructional designers
- Platform training and licensing
AAU Instructional Design Services
When you work with AAU instructional designers your programs will be up and running quickly, while fully leveraging the power of our HomeRoomTM platform. It is the solution we recommend to those seeking to obtain the maximum benefits in the minimum amount of time. Instructional designers work one-on-one with your subject matter experts and training staff to create courses that make the most of adult, problem-based community learning. All AAU instructional designers are highly experienced with the features of the platform and have worked successfully with all levels of business clients. If you have an existing online training platform or Learning Management System, AAU can help you develop pedagogically rich training experiences delivered from your platform.
Platform Licensing and Training
We can also train you to develop courses on our HomeRoomTM platform. This option is ideal if you want to develop your online programs using internal resources. AAU has a comprehensive training program that will teach your team about the features of our hosted platform and how to develop courses within it. If you have existing training materials, AAU staff will work closely with you as you develop your programs and help migrate that content to our HomeRoomTM platform.
Course Hosting and Support
AAU has over 10 years experience offering a completely online learning and training experience. Today’s employees pursuing online training value flexibility and convenience. They do not tolerate downtime. Thus, we serve our content from a cloud-based, world-class data center with redundant network connections, enterprise-level firewalls, and a high performance infrastructure. Our high standards of performance, speed, scalability, and security exceed all of the needs of our customers and learners. With AAU, institutions enjoy the peace of mind of knowing they have a world-class technology team dedicated to ensuring that systems are available and running at industry-leading service levels, without the costs and risks associated with managing technical staff, turnover, and training.
Many types of reports, at multiple levels, help clients determine the success of their online training programs.
Administrative Reports—provide the essential information needed to successfully operate online programs: identify user status, manage course program enrollments, and track user activity in courses.
Activity Reports—include advanced tasks such as notifying administrators when a student participation level has declined and may be in danger of attriting or of not achieving minimum performance standards. This type of information can be very useful to acheive increased retention rates or to maintain an active employee population that will graduate at target performance outcomes.
Custom Reports—leverage the expertise of AAU’s technical team through the design of customized reports that meet your business’ unique reporting needs.
Contact us today to see how our online learning and training experts can help you!