WHAT WE DO: PRODUCE THE HIGHEST QUALITY CUSTOMER CARE PROFESSIONALS
Business success depends on how well CCPs know your customers and provide them with a positive experience closely linked to your unique brand and culture. Once you partner with Alpine Access, Alpine Access University will implement an appropriate learning program customized to your exact needs and objectives.
Our programs begin with a foundation of customer service fundamentals and best practices, then layer on client- and industry-specific information. AAU incorporates existing training materials, creates self-paced information, develops story-based videos and teaches interactive courses on content defined by you. We even provide opportunities for your current trainers and subject matter experts (SMEs) to "co-facilitate" with our expert online instructors. Your staff can then bring their online successes back to your own brick-and-mortar classrooms.
At Alpine Access University, we've used our considerable experience to create solid methodologies for developing and delivering customer care training. In addition, our processes lead to cost savings for our clients while producing a Customer Care Professional you can be proud to represent your brand.
WHO WE ARE: A TALENTED AND CROSS-DISCIPLINARY TEAM OF LEARNING SCIENCE EXPERTS
Alpine Access University consists of a talented and cross-disciplinary team of instructors, learning scientists, technologists, media designers, editors, and administrators whose mission is to build and deliver the highest-quality, most affordable online corporate learning available in the marketplace. AAU is led by the following management team:
John Kruper, President
Carl Puccio, Vice President Learning Design and Development
Diana Derry, Vice President Learning Community Services
Matthew Christensen, Vice President Learning Technology