Welcome to Alpine Access University!
Learn. Work. Play.
At Alpine Access, people are our most important asset. That’s why we’ve created Alpine Access University—a learning program designed to help good Customer Care Professionals become great. We move your company beyond canned courseware to strategic learning that not only produces the best Customer Care Professional, but also saves you time and money!
WHERE LEARNING MEETS SCIENCE
Alpine Access changed the way people think about work-at-home contact centers, and now we’re pioneering a new way to learn in a virtual environment. We've applied the latest findings from cognitive science and adult learning theory to online corporate training. The result? A new breed of innovative training programs supported by our proprietary HomeRoom™ learning platform that merges training, knowledge management, and community into a single environment to learn, work, and play. This approach dramatically shortens training time, reduces attrition and produces best-in-class employees.
THE EVOLUTION OF CUSTOMER CARE
We’ve all sat through day-long corporate training sessions, but how much did you really learn after a day of lectures? With traditional corporate training, everyone is taught the same way, at the same pace, with the same materials. In the virtual training world, the situation typically isn't any better. Indeed, most at-home providers simply put their existing bricks-and-mortar content online and conduct lectures over the phone.
Whether in a physical or virtual classroom, it's no surprise this passive learning model produces isolated employees who find it hard to learn and retain information, classes that have high attrition rates, and instructors that teach to the lowest common denominator. This means high costs for your company and low quality for your customers.
Rather than start with a flawed learning model, Alpine Access University built an entirely new (learn, work, and) playing field, one that respects how adults learn. Our students don’t just sit and listen—they interact with an expert facilitator and peer teach other students, problem solve using real-life scenarios, and demonstrate competency through authentic assessments. AAU students remain engaged and motivated, so when they talk to your customers, they deliver the best customer service possible.